7 handpicked books among a comprehensive bibliography to facilitate and accelerate the development of knowledge and competence on Systems Thinking, prioritized as a progressive reading path to chart a learning journey.

Systems Thinking is particularly adequate for addressing and resolving a complex problem. Through conceptual modeling of the associated system, it helps reducing its apparent complexity and improve the ability to identify appropriate interventions at the right place.

Customer needs and expectation analysis should focus on what the customer want to achieve and for which outcome. The objective is to understand the higher purpose for which customers buy products and services.